Using Data to Track Performance, Manage Write-Offs, and Billing

In the legal world, time is the product. That means your invoice isn't just a financial tool, it’s a map of your firm's efficiency.

But for most firms, accurate attribution is a nightmare. When a complex invoice includes work from partners, associates, and clerks, figuring out exactly who earned what is often a manual, error-prone process. You see a total amount owed, but you lose sight of the individuals who generated it.

At Nojumi, we don't just track the money; we track the people who earned it. We solve the apportionment problem by tracking the specific owner of every dollar at every stage of the billing cycle:

• When time is entered: We don't just track total WIP; we track exactly whose time is sitting in WIP.
• When it is billed: We don't just look at total Accounts Receivable; we track whose specific effort is sitting in Accounts Receivable and exactly how much belongs to them.
• When it is paid: We don't just record a deposit in the bank account; we track who in the firm actually earned that money.

We do this by monitoring the full Invoice Lifecycle:

1. Timer: Capturing the work and task duration in real-time.
2. Entries: Recording every specific input, from time and disbursements to flat fees.
3. WIP: Tracking the value of unbilled entries as they accrue.
4. The Invoice: Locking in the exact contribution of every team member on the final bill.
5. Payment: We track exactly when the client pays, closing the loop of the lifecycle.

This turns your invoices from static documents into dynamic performance reports.

Granular Performance Metrics

Nojumi doesn't just record that an employee was "at work." It tracks specific tasks and the exact time spent on them. This allows you to gauge true performance metrics. By seeing how long specific procedural tasks take across your team, you move from guesswork to data-driven management.

Identifying Under-Performance (and Saving Money)

When you can compare employees side-by-side on similar tasks, outliers become obvious. Nojumi allows you to identify team members who may be consistently underperforming or struggling with certain workflows. Identifying these bottlenecks early can save the firm significant overhead.

Transparent Work Environment

Transparency builds trust. With Nojumi:

• Employer to Employee: Both parties know exactly why they're being paid and what they are being paid for. Compensation is tied directly to tracked, billed, and collected work
• Peer to Peer: Employees can see each other's performance metrics. This fosters a culture of transparency and introduces a level of friendly competition. By "gamifying" the billable process, you encourage staff to stay on top of their targets.

Tracking Fault and Smart Write-Offs

Mistakes happen, and Nojumi allows you to track faults and handle them with precision. If work needs to be written off, you have the flexibility to apportion that loss:

• Write-off the entire cost to the firm.
• Distribute it proportionally among the timekeepers involved.
• Apply a custom write-off to specific lawyer(s).

This helps you create a fair work environment by associating and recording discrepancies in pay, work, and potential loss.

Billed vs. Collected: Real-Time Credit

One of the most powerful features of Nojumi is the ability to track a timekeeper’s credit for both time billed and time collected. Every invoice issued and every payment received instantly updates the performance reports for every user associated with that work. This allows you to reward your team for their effort even if a customer hasn't settled their bill yet, or prioritize bonuses based on actual cash collected.